Shipping Policy, Storing, & Serving Suggestions
Shipping Policy: Standard delivery is 1-3 days & we only ship on Mondays, Tuesdays, & Wednesdays. Click on Add to Cart button to view shipping and handling charges. Due to shipment transit time and limitations our online ordering system are only to be shipped in the United States. A depletion of inventory could result in a delay. We will notify you by email when a delay is inevitable (weather, availablity or other circumstances). Rush order is available for additional charge. Please email us for any special request for special occassions. When you order products from Artisan Bake and Brew you can be assured that we will ship your merchandise with the utmost care and thorough inspection. We only use the best shipping processes to deliver merchandise in the best condition, intact and fresh to your doorstep. Artisan Bake and Brew does not profit from shipping charges. Please check and review the detailed conditions below to prevent future confusion. Artisan Bake and Brew is not responsible for incorrect spelling of address given, so we suggest to triple check your address spelling before anything else as this is statistically the most common error that a merchandise is delayed, not delivered properly and on time. In an event that we are unable to deliver the package we will evaluate the package and its contents. If the package and contents are in good condition, we can send the package back out to you and charge you only the shipping and hadling. If the product does not arrive in good condition, you (the customer) will be responsible for the charges of the new order.
Storing & Serving Suggestions: Upon arrival at your home remove all products from shipping container. If frozen you can leave it out to thaw and microwave for at least 30-40 seconds before serving. Store in freezer bags in the refrigerator for 3 days. We strongly recommend that you consume our products within 1-3 days upon arival as refrigeration only hastens the loss of mositure. But if you are not going to consume it right away we recommned freezing them in freezer bag.
Like opinions, taste differs. If you are expecting a cake that looked & taste differently than the one you received. We do not send replacement cakes or issue refund. The images on the website might be slightly different from the actual as this cakes are artisan made.
Detailed Policy
Returns
Our refund policy is All Sales Final. Unfortunately we can’t offer you a refund or exchange as these are perishable items. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Food Products
In an event that your item is returnable (i.e. accessories), to complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
Items with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (applicable only on accessories)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We do not send replacement cakes or issue refunds on perishable items.
Absolutely no Refunds for the following:
**Wrong Address
**Divine Intervention
**Problems not related to or caused by Artisan Bake and Brew, LLC.
**Not following handling and thawing instructions
**A cake sent to someone who is out of town
**Arrival time of delivery. FedEx has until 10PM to deliver
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at artisanbakeandbrew@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Our products are shipped within 4-7 Days using the following carriers: USPS FedEx UPS . To return your product, you should mail your product to: 2876 S HILLOCK AVE, CHICAGO Illinois United States 60608. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at artisanbakeandbrew@gmail.com or mailing us at:
Artisan Bake and Brew 2876 S HILLOCK AVE CHICAGO Illinois United States 60608
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - Wix.com
Our store is hosted on Wix.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Wix.com’s data storage, databases and the general Wix.com application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Wix.com stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Wix.com's Terms of Service here or Privacy Statement here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at artisanbakeandbrew@gmail.com or by mail at Artisan Bake and Brew
[Re: CFO]
[2876 S HILLOCK AVE CHICAGO Illinois United States 60608]